Privacy Policy

Effective Date: 23 February 2026

Richard Wash is a brand operated by Richard 3425 (ABN 74 682 468 935), trading from 63–65 Parker Street, Templestowe Lower, Victoria 3107, Australia. In this policy, “we”, “us”, and “our” refer to Richard 3425.

We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Place an order
• Create an account
• Subscribe to marketing communications
• Contact us through our website

This information may include your name, email address, phone number, billing and shipping address, and payment details.

We also automatically collect certain technical information when you visit our website, including your IP address, device type, browser type, and browsing behaviour.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate with you regarding your purchases
• Provide customer support
• Improve our website functionality and user experience
• Detect and prevent fraudulent activity
• Send marketing communications (if you have opted in)

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable secure checkout and essential website functions
• Analyse website traffic and performance
• Measure advertising effectiveness

We may use services provided by third parties including:

• Google Analytics
• Google Ads
• Meta (Facebook and Instagram)
• TikTok
• Shopify analytics

These providers may collect information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

4. Sharing of Information

We share personal information only where necessary to operate our business, including with:

• Payment processors
• Shipping and logistics providers
• Website hosting and analytics providers
• Marketing and advertising platforms

All third-party service providers are required to handle your data in accordance with applicable privacy laws.

5. Data Security

We use secure systems and industry-accepted security practices to protect personal information. Payments are processed through secure third-party providers. We do not store full credit card details on our servers.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders
• Comply with legal and tax obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, it is securely deleted or de-identified.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to all requests in accordance with Australian privacy laws.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Do Not Track

Our website does not currently respond to “Do Not Track” signals due to the absence of a consistent industry standard.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Email: info@richardwash.com
Address: Richard 3425, 63–65 Parker Street, Templestowe Lower VIC 3107, Australia