Refunds & Returns Policy
Richard Wash is a brand operated by Richard 3425 (ABN 74682468935), trading from Richard 3425, 63-65 Parker Street, Templestowe Lower Victoria 3107, Australia. References to “we”, “us”, or “our” mean Richard 3425.
At Richard 3425, we take pride in the quality of our products. If something isn’t right, we’re here to help.
Eligibility for Returns
We accept returns on unused, unopened products within 14 days of delivery.
Due to hygiene and safety reasons, opened or used products cannot be returned, unless the item is faulty or damaged on arrival.
How to Start a Return
To initiate a return, please contact our support team.
📧 Email: info@richardwash.com
Please include the following information in your email:
• Your order number
• Full name used on the order
• The reason for the return
• Clear photos if the item is faulty or damaged
Our team will review your request and respond within 1–2 business days with next steps.
Return Shipping
• Change-of-mind returns: Return shipping costs are the responsibility of the customer.
• Faulty or damaged items: If your item arrived damaged or faulty, we will cover return shipping or offer a replacement or refund.
Return Address
Approved returns must be sent to the address below only after receiving return approval from our support team:
Richard 3425
63–65 Parker Street
Templestowe Lower VIC 3107
Australia
Please do not send items back without contacting us first, as unapproved returns may not be accepted.
Refund Processing
Once your return is received and inspected:
• Approved refunds will be processed back to your original payment method
• Refunds are typically completed within 5–10 business days, depending on your bank or payment provider
Non-Refundable Items
• Opened or used products (unless faulty)
• Gift cards
• Sale or promotional items (unless stated otherwise)
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Need Help?
If you have any questions, our team is always happy to help.
📧 info@richardwash.com
