Shipping Policy

Effective Date: 23 February 2026

Richard Wash is a brand operated by Richard 3425 (ABN 74 682 468 935), trading from 63–65 Parker Street, Templestowe Lower, Victoria 3107, Australia. References to “we”, “us”, or “our” mean Richard 3425.

1. Shipping Locations

We currently ship within Australia only. We do not offer international shipping at this time.

2. Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

3. Shipping Methods & Estimated Delivery Times

Orders are shipped using Australia Post or other reputable domestic courier services.

Estimated delivery timeframes (from dispatch):

• Standard Shipping: 2–10 business days
• Express Shipping: 2–6 business days

Delivery timeframes are estimates only and may vary depending on your location, carrier operations, and external factors outside our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location
• Shipping method selected
• Order size and weight

Any promotional shipping offers will be clearly displayed at checkout.

5. Tracking

Once dispatched, tracking details will be emailed to you. You can use this information to monitor delivery progress directly through the carrier’s tracking system.

6. Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.

Where a parcel is delayed or lost in transit, we will work with the shipping carrier to assist in locating the shipment.

7. Contact

For shipping enquiries, please contact:

Email: info@richardwash.com